RoboGuide (Quick)
RoboDoc is a system to automatically attach documents to an order in ProEntry based on barcode.
The following are some guidelines to help you know how the system can process documents, and what documents should be manually attached instead.
Questions about RoboDoc should be directed to RoboSupport <robosupport@abclegal.com>.
Barcodes
RoboDoc reads the DataMatrix barcode format ONLY. All other barcodes are invisible to RoboDoc.
If your document has only the UPC/Code39 format pictured below, it will not be recognized by RoboDoc.
DataMatrix Code39 Barcode 
Reads as XX0001234567 1234567 RoboDoc-ready? YES NO
Before scanning, please check all documents for a RoboDoc-compatible barcode, if the code is missing DO NOT send to RoboDoc!
If the documents are not RoboDoc-ready, they must be scanned to yourself and manually attached in ProEntry.
Is what you're scanning already in ProEntry? Please check and avoid adding duplicate documents to the system.
Initial Instructions
Every page REQUIRES a barcode.
Instruction pages do not behave as a cover sheet, they are a single-page only barcode. Any pages following them which lack a barcode will not be attached.
If your instruction pages are missing their barcodes, they must be manually attached and NOT sent to RoboDoc.
If you have an instruction set with additional pages that need to be attached to the order, it should be scanned to yourself and manually attached to ProEntry, alternatively if you can copy the barcode onto each page, then they can attached via RoboDoc.
If you have service documents you wish to have attached to the Conformed Copies section of the order, see below for WO sheets to print and place that page immediately before the non-barcoded pages in your scan.
Proofs
Every page REQUIRES a barcode.
Proof pages do not behave as a cover sheet, they are a single-page only barcode. Any pages following them which lack a barcode will not be attached.
If your proof pages are missing their barcodes, they must be manually attached and NOT sent to RoboDoc.
If you have a proof with additional pages that need to be attached to the order, it should be scanned to yourself and manually attached to ProEntry.
Conformed Copies
All sets of conformed copies require a cover sheet with the correct WO-prefix barcode on them.
Forms such as the Process Service Request Form, Court Filing Request Form and File and Serve Request Form do NOT have the correct prefix, they are II. The new barcode stickers with a DataMatrix-style barcode on them also have an II code, and will not serve as a cover sheet.
When attaching Unlawful Detainer filings, or Retrieval orders, please examine the documents before scanning for additional barcodes. Many times in these types of orders, there may be a Proof of Service as an exhibit in the filing, the barcode on this page MUST be blocked out before scanning or it will interrupt the set, and attach some pages to the wrong order.
If you have II sheets to scan with your conformed copy sets, they must be in the following order:
- II Sheet
- WO Sheet
- Documents without barcode
If scanning conformed documents which have a barcode on each page (some Judgments, for example), these documents should be at the end of the set, or the cover sheet form should be placed after them and before the non-barcoded documents. The reason for this is that those documents have a CC barcode, which is a single-page barcode.
If you need to print a WO sheet, following forms in ProEntry will have the barcode needed:
- WO Field Sheet
- Request for Filing
- Request for Retrieval of Conformed Copies
Server Notes/Work Order Sheets
Server Notes on a WO Field Sheet may be sent to RoboDoc and will attach to Final Instructions. Any pages following them with additional notes and no barcode will attach to Conformed Copies.
Typically all the notes should be attached to Final Instructions. Therefore, it will be necessary to scan the documents to yourself and manually attach in ProEntry, unless attaching the additional pages to Conformed Copies is your desired result.
Agent Supplement
Agents sending documents to RoboDoc should watch for the same things as ABC employees do, but there is some additional information which may be useful.
- If the agent lacks a proper cover sheet for a filing or retrieval request, they should request one from their Agent Manager.
- Correspondence and invoices should not be included in any documents sent to RoboDoc, whether via fax or e-mail. These will not be read or processed. An Agent wishing to send these, or any other documents unsuitable for RoboDoc, to ABC should send them to their Agent Manager.
- If an agent has only fax capabilities, they may fax documents which are RoboDoc-ready to 1 (800) 941-2692.
- Correspondence, invoices and other docs unsuitable for RoboDoc should be faxed to 1 (800) 734-6859. Documents sent to that line should include a cover sheet directing them to the attention of the relevant ABC employee, generally their Agent Manager.
